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💬 Customer Experience
10 KPIs · 1,410 daily rows · 2022-01-01 → 2024-11-11
Customer Satisfactioni
5
↑ 0.1%
NPS Scorei
4.99
↑ 0.9%
Customer Support Ticketsi
154
↑ 3.4%
First Response Timei
3
↑ 9.5%
Customer Satisfaction · last 90 days
daily values from DWH · travel_customer_experience_daily_2022_2024.csv
Customer Satisfaction
NPS Score
last 90 days
NPS Score
Customer Support Tickets
last 90 days
Customer Support Tickets
All 10 KPIs · 30-day average
Customer Satisfaction
5
↑0.1%
NPS Score
4.99
↑0.9%
Customer Support Tickets
154
↑3.4%
First Response Time
3
↑9.5%
Resolution Rate
73.66
↑5.8%
On-Time Departures
3
↑9.3%
Travel Disruptions
139
↓0.3%
Upgrade Requests
141
↑1.8%
Loyalty Program Sign-ups
164
↑19.1%
Customer Complaints
154
↑3.4%